Privacy Policy

Welcome to Green Lantern Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greenlanternpizza.world, place orders, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy applies to all information collected through our website (greenlanternpizza.world), any related mobile applications, and any other sales channels or marketing communications where we reference this policy.

1. Who We Are

Green Lantern Pizza is a food service business operating in the United States. We are responsible for your personal data as the data controller for the purposes described in this Privacy Policy.

For any questions or concerns regarding this Privacy Policy, please contact us using the information above. We will make every effort to respond to your inquiry within a reasonable timeframe.

2. Applicable Laws and Regulations

As a business operating in the United States, Green Lantern Pizza complies with the following applicable privacy and consumer protection laws:

• The Federal Trade Commission Act (FTC Act) — which governs unfair or deceptive acts or practices in commerce, including the handling of consumer data.
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) — which grants California residents specific rights over their personal information.
• The Children's Online Privacy Protection Act (COPPA) — which restricts the collection of personal information from children under the age of 13.
• The CAN-SPAM Act — which governs commercial email communications.
• The Electronic Communications Privacy Act (ECPA) — which protects certain electronic communications from unauthorized interception or access.
• Any other applicable state privacy laws as they become effective, including but not limited to the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and the Connecticut Data Privacy Act (CTDPA).

We continuously monitor the evolving legal landscape related to data privacy in the United States and update our practices accordingly to ensure ongoing compliance.

3. Information We Collect

We collect several types of information from and about users of our website and services. This includes information you provide directly to us, information collected automatically, and information we receive from third parties.

3.1 Personal Information You Provide Directly

When you interact with our website, place an order, create an account, or contact us, you may provide us with the following categories of personal information:

• Identity Information: First name, last name, username or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address.
• Account Credentials: Password or security questions used to access your account on our platform.
• Order and Transaction Information: Details about food items you have ordered, special instructions, customizations, order history, and payment references.
• Payment Information: Credit card or debit card details, billing information. Note that full payment card details are processed directly by our secure third-party payment processors and are not stored by Green Lantern Pizza on our own servers.
• Communications Data: Any messages, feedback, reviews, complaints, or inquiries you send us via email, contact forms, or social media.
• Preferences and Marketing Choices: Your stated preferences for receiving marketing communications and newsletter subscriptions.
• Loyalty Program Data: Points, rewards, and participation information if you join our loyalty or rewards program.

3.2 Information Collected Automatically

When you visit our website, certain information is collected automatically from your device and browser. This may include:

• Usage Data: Pages visited, time spent on each page, links clicked, search queries entered, and referring URLs.
• Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and language settings.
• Location Data: General geographic location inferred from your IP address (typically at the city or region level). With your explicit consent, we may also collect more precise GPS-based location data to facilitate local delivery services.
• Log Data: Server log files that record access requests, error logs, and diagnostic information about our website's performance.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 for more details about our use of cookies.

3.3 Information Received from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account (such as Facebook, Google, or Instagram) to our website or log in using social authentication, we may receive profile information such as your name, email address, and profile photo.
• Delivery Partners and Food Aggregators: If you place orders through third-party platforms (such as DoorDash, Uber Eats, Grubhub, or Yelp), we may receive your order details and contact information to fulfill your delivery.
• Analytics Providers: We use third-party analytics services that collect and report aggregated data about website usage and user behavior.
• Advertising Partners: We may receive limited data from advertising networks to measure the effectiveness of our marketing campaigns.
• Payment Processors: Our payment processors may share transaction confirmation and fraud detection signals with us.

4. How We Use Your Information

We use the information we collect for various legitimate business purposes. We will only use your personal information when we have a lawful basis to do so. The primary purposes for which we use your information include:

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including delivery coordination and order confirmation communications.
• To create and manage your customer account.
• To process payments and issue refunds where applicable.
• To provide customer support and resolve disputes or complaints.
• To send you transactional communications, including order confirmations, delivery updates, and receipts.

4.2 Business Operations and Improvement

• To operate, maintain, and improve our website, mobile applications, and services.
• To analyze usage patterns and user behavior to enhance the user experience and website functionality.
• To conduct internal research and development for new menu items and features.
• To monitor the security of our systems and detect and prevent fraudulent activity, unauthorized access, or other illegal conduct.
• To comply with our legal and regulatory obligations.
• To manage our business operations, including accounting, auditing, and recordkeeping.

4.3 Marketing and Promotional Communications

• To send you promotional emails, special offers, newsletters, and information about new menu items or locations — but only where you have opted in to receive such communications or where we have a legitimate interest to do so under applicable law.
• To personalize the content and offers you see on our website based on your order history and preferences.
• To deliver targeted advertising through third-party platforms such as Google Ads or Meta Ads.
• To administer contests, promotions, surveys, and loyalty programs.

4.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, court orders, legal processes, or governmental requests.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Green Lantern Pizza, our customers, employees, and the public.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business. These may include:

• Payment Processors: Companies that securely process payment card transactions (e.g., Stripe, Square, PayPal).
• Delivery Services: Third-party delivery drivers or logistics companies that fulfill your food orders.
• Cloud Hosting Providers: Companies that provide data storage and server infrastructure for our website and systems.
• Email and Communications Platforms: Services used to send transactional emails and marketing communications (e.g., Mailchimp, SendGrid).
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Advertising Networks: Platforms such as Google and Meta that help us deliver targeted advertising campaigns.
• Customer Support Tools: Software platforms used to manage customer inquiries and support tickets.
• Loyalty and Rewards Platforms: If applicable, third-party providers that power our customer rewards programs.

All service providers are contractually obligated to handle your data securely and only for the specific purposes for which it was shared. They are not permitted to use your data for their own independent marketing purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request.
• Protect and defend the rights or property of Green Lantern Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

5.3 Business Transfers

In the event that Green Lantern Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing, such as when you choose to connect your account to a third-party food delivery platform or participate in a co-branded promotion.

6. Data Security

Green Lantern Pizza takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: Our website uses SSL/TLS encryption (HTTPS) to protect data transmitted between your browser and our servers. Sensitive data such as payment information is encrypted both in transit and at rest.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who have a legitimate need to access such information to perform their job functions. All personnel are bound by confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store full payment card numbers on our servers.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices and security measures.
• Firewall and Intrusion Detection: We employ firewalls and monitoring systems to detect and respond to potential security threats.
• Employee Training: Our staff receive regular training on data privacy and security best practices.
• Incident Response Plan: We maintain a data breach response plan. In the event of a security breach that affects your personal information, we will notify you and the appropriate regulatory authorities as required by applicable law.

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in a timely and transparent manner.

7.1 Rights for All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., when we are required to retain data by law or to complete a transaction).
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as defined under the CPRA. While we do not sell personal information for monetary compensation, certain data sharing with advertising partners may constitute "sharing" under California law. You may exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit the use of your sensitive personal information to specific purposes permitted by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.
• Authorized Agent: You may designate an authorized agent to submit a request on your behalf. We may require verification of the agent's authority before processing such a request.

7.3 Additional Rights Under Other State Laws

Residents of Virginia, Colorado, Connecticut, and other states with enacted privacy legislation may also have rights similar to those described above, including rights of access, correction, deletion, portability, and the right to opt out of targeted advertising. We honor these rights regardless of your state of residence to the extent applicable law requires.

7.4 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: greenlanternpizza.world

We will respond to all verified requests within 45 days as required under applicable U.S. privacy laws. In complex cases, we may extend this period by a further 45 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to ensure the security of your personal information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. Cookies are small text files stored on your device when you visit a website.

8.1 Types of Cookies We Use

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For full details about the cookies we use, how we use them, and how to manage your preferences, please refer to our Cookie Policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable laws and regulations. Our general data retention periods are as follows:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

10. Children's Privacy

Green Lantern Pizza does not knowingly collect, solicit, or process personal information from children under the age of 18. Our website is not directed at children, and we do not design our services with the intent of attracting users under 18. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years of age.

If you are a parent or legal guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notice, we will take prompt steps to investigate and, if confirmed, delete the child's personal information from our systems.

If we discover that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will delete that information from our servers as quickly as reasonably possible.

11. International Data Transfers

Green Lantern Pizza is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

The data protection and privacy laws of the United States and other countries may differ from those in your country of residence. By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and other applicable jurisdictions.

When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law, including entering into data transfer agreements with our service providers where required.

If you are located in a jurisdiction with specific restrictions on international data transfers (such as the European Economic Area or the United Kingdom), please contact us at [email protected] for more information about the safeguards we have in place.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, food delivery applications, or other external services. These third-party services have their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

The inclusion of a link to a third-party website does not imply our endorsement of that website or the practices of the organization operating it. Green Lantern Pizza is not liable for any privacy practices or content of third-party websites or services linked from our platform.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that your browsing not be tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not currently alter its data collection practices in response to DNT browser signals. However, you can manage your cookie preferences through your browser settings as described in Section 8 of this policy.

We will continue to monitor developments in DNT technology and regulatory guidance and update our practices accordingly.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or the services we provide. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at greenlanternpizza.world.
• Send a notification email to registered users where required by applicable law or where the changes are significant.
• Display a prominent notice on our website homepage for a reasonable period after the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acknowledgment and acceptance of the updated Privacy Policy.

15. How to File a Complaint with a Regulatory Authority

If you believe that we have not handled your personal information in accordance with applicable privacy laws, or if you are unsatisfied with our response to your privacy rights request, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission is the primary federal agency responsible for enforcing consumer privacy and data protection laws in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which enforces the CCPA and CPRA:

• Website: cppa.ca.gov
• Email: [email protected]
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

15.3 State Attorneys General

Many states allow consumers to file privacy-related complaints with their State Attorney General's office. We encourage you to contact your state's Attorney General if you believe your privacy rights under state law have been violated.

Before filing a complaint with a regulatory authority, we kindly ask that you first contact us directly at [email protected] to give us the opportunity to resolve your concern promptly. We are committed to addressing all privacy complaints in good faith.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact our Privacy Team:

We are dedicated to resolving any privacy-related concerns in a prompt, transparent, and fair manner. Our team will acknowledge receipt of your inquiry and work diligently to provide a substantive response within the timeframes required by applicable law.